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1. How do we know these products are authentic?

We liaise with brands and designers in order to attain the discounts we know our members love. We guarantee the authenticity of each and every product we sell.

2. Is there an Pandora shop or catalogue?

We only sell online, at pandoracharmsoutlet.ca. We do not have a store or a catalogue. Our promotions only last for a short while, so a catalogue would quickly become out-of-date.

3. Can I ship a package to another address?

Yes, you can. Your ship-to address can be different from your billing address But Your billing address must match your credit card given.

Please Email us the New address in such  style :

name, no. of the house
street .city name
postal code and country and phone number

 4. Can I cancel my order?

You can, but please fast! Please email us as soon as you can, so we can help you cancel it before it's shipped. Once your order reaches a certain point in the shipping process, we are unable to make it stop not sent.

5. What is the delivery?

We offer international delivery.

6. Can I track my order?

Yes. After the order was shipped we will send you an email with the tracking number and the tracking link, so that you can find out where your order is.


7. I received a damaged or defective item

Please Email our customer service immediately and send us the photos to show the problem. Please send your order number and details on the damaged or defective merchandise. We will instruct you on how to proceed.

8. I miss an item

Please Email our customer service department with your order number. We will instruct you on how to proceed.

9. I received the wrong item
Please Email our customer service department and send us the photos to show the problem. If the correct item is in stock, we will ship it to you immediately. Your will pay for the return postage. However, you will be refunded the return postage immediately once our merchandise has been returned.

 

I couldn't find an answer to my question. How should I contact pandoracharmsoutlet.ca?

In order to keep track and record of all of our communications, the only form of contacting us is through email. Please click Contact US.